Terms & Conditions

BrayLeaf Hospitality & Print Solutions (“BrayLeaf”, “we”, “us”) is a business-to-business manufacturer and supplier of bespoke hotel collateral, including but not limited to guest compendiums and directories, stationery, writing instruments, keycard holders, welcome and playing cards, tissue packaging, amenity folders and related in-room items (“Products”).

These Terms govern every quotation, order confirmation and supply of Products between BrayLeaf and the ordering entity (the “Client”). By placing an order, the Client accepts these Terms to the exclusion of any terms contained in the Client’s purchase documentation, unless expressly agreed in writing. Our services are offered to businesses only and are not directed at consumers.

Estimates produced by on-site tools (including the Customization Matrix) are indicative budgeting aids only and do not constitute an offer. A binding contract forms only when BrayLeaf issues a written order confirmation against an approved quotation.

The Client is responsible for supplying print-ready artwork, logos and brand guidelines, and warrants that it holds all necessary rights, licences and permissions in the materials supplied. The Client indemnifies BrayLeaf against third-party claims arising from the use of Client-supplied materials.

• Digital proofs. Production begins only after the Client approves a digital (and, where agreed, physical) proof. Approval confirms layout, spelling, colours and finishes.
• Colour tolerance. Reasonable variation between screen proofs, physical proofs and production runs is inherent to print and materials; commercially reasonable colour matching (or an agreed Pantone reference) applies.
• Errors after approval. Costs arising from errors present in an approved proof are borne by the Client.
• Prototype round. Unless agreed otherwise, each order includes one prototype/sampling round; additional rounds are chargeable at the prevailing rate.

Standard production runs 2–4 weeks from proof approval, depending on technique, materials and volume. Swatch kits and 3D digital proofs are typically dispatched within 48 hours of a confirmed brief.

• Timelines are quoted in good faith and start only once artwork is approved and any agreed deposit is received.
• Delays caused by late artwork, revision requests or unpaid invoices extend timelines correspondingly.
• Where the Client notifies us in writing of a critical launch date (e.g. a property opening), we will confirm feasibility before accepting the order and prioritise accordingly.

Delivery terms (Incoterms, destination, carrier) are stated on the order confirmation. Unless agreed otherwise, risk passes to the Client on delivery to the agreed address; title passes on receipt of full payment. Partial deliveries and per-property drops are permitted where agreed. The Client must report transit damage or shortfalls within 5 business days of delivery.

Industry-standard over/under-run tolerance of up to 5% on custom manufactured quantities may apply and will be invoiced pro rata.

• Deposit. Unless credit terms are agreed in writing, orders require a 50% deposit on confirmation, with the balance due prior to dispatch.
• Currency & taxes. Prices are quoted exclusive of VAT, customs duties and shipping unless stated. Applicable taxes are the Client’s responsibility.
• Late payment. We may suspend production or delivery, and charge interest at a lawful commercial rate, on overdue amounts.
• Quotation validity. Quotations are valid for 30 days; material-market fluctuations may require re-quoting after expiry.

Because every Product is manufactured to order, cancellations or specification changes after proof approval are accepted only at BrayLeaf’s discretion and against payment of costs incurred to date (including materials purchased and work in progress). Changes before proof approval are accommodated wherever practical and may adjust price and timeline.

Products are quality-checked before dispatch. Claims for manufacturing defects must be notified in writing within 10 business days of delivery, with photographs and batch references. Our liability for a valid claim is limited, at our option, to repair, replacement or credit of the defective units. Fair wear, misuse and storage outside recommended conditions are excluded.

Client trademarks and brand assets remain the Client’s property and are used solely to fulfil the order. Tooling, dies, patterns and production files developed by BrayLeaf remain our property unless bought out in writing. We operate white-label: we do not mark Products with our own name and we do not disclose Client projects publicly without written consent.

To the maximum extent permitted by law, BrayLeaf is not liable for indirect or consequential loss, loss of profit or loss of goodwill. Our aggregate liability arising from or in connection with an order is limited to the amount paid by the Client for that order. Nothing in these Terms excludes liability that cannot lawfully be excluded.

Neither party is liable for failure or delay caused by events beyond its reasonable control, including raw-material shortages, carrier disruption, port closures, epidemics, or acts of government. Affected obligations are suspended for the duration of the event; either party may terminate affected orders if the event persists beyond 60 days, with the Client paying for work completed to date.

These Terms and every order are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The parties will first attempt good-faith resolution; failing that, disputes fall under the exclusive jurisdiction of the Dubai courts. Questions about these Terms: operations@brayleaf.com.